8/14/2007 ...
Customer Services Network provides immediate
access to all contracted critical
equipment, including precision air conditioning, UPS
units, battery systems,
and more
Columbus, Ohio (August 14,
2007) — Emerson Network
Power, a business of Emerson (NYSE: EMR) and the global
leader in enabling
Business-Critical
Continuity™, today introduced innovative
enhancements to its industry-leading
Customer Services Network (CSN). The web-based
monitoring and reporting tool
is available exclusively to service customers of Emerson
Network Power.
Emerson`s
Customer Services Network streamlines facility
management processes and ensures
immediate access to vital information about
customers’ mission-critical
equipment, from precision air conditioning and
uninterruptible power supply
to generators, batteries and other support systems. Its
unique web-based reporting
capabilities enable facility managers to look inside their
critical facility – anywhere,
anytime – for the information they need most.
The enhancements to the
CSN provide superior functionality, allowing Customer
Relationship Management
customers to a unique dashboard view of performance
metrics that includes: Preventive Maintenance
Completion Statistics, Average
On-Site Response Time, and Average Emergency Service
Repair Time. These customers
also will be able to review the preventive maintenance
schedule for their contracted
sites and request changes. Additionally,
Emerson’s Enterprise Remote
Monitoring customers now will be able to view alarm
history and their unique
escalation procedure, as well as review alarm contact
information and request
changes.
“With the introduction of the new capabilities
of the Customer Services
Network we now expand critical reporting capabilities to
all customer equipment
under
contract,” said AJ Groeber, Marketing
Communications Manager, Emerson
Network Power. “Now organizations can
manage every aspect of their
service program right from their desktops, with
immediate access to real-time
information
on all equipment.”
Emerson`s CSN also now features an enhanced look,
notably an expanded view of preventive maintenance
reports.
Emerson Network Power maintains the largest technical
support and customer
response system in the industry with more than 375
factory-trained and
company-employed service professionals nationwide.
Offerings include services
for UPS, batteries,
mission-critical cooling, DC power installations and
generators, as well
as enterprise remote monitoring and availability
assessment services.
For
more information on Liebert technologies and services
from Emerson Network
Power, visit www.liebert.com.
